South Street Medical Centre is a privately billing clinic. We charge a $50 gap payment for all procedures except for patients:
- Who are under the age of 16
- Pensioners (on presentation of a valid card)
We are able to submit your claims to Medicare on your behalf, please check with reception when presented with your account.
Walk-in patients without appointments will be accommodated as much as possible, pending a Doctor’s agreement to see them. However, this service will be charged privately and a basic appointment costs $90.00.
Please bring your valid Medicare card and any Concession cards to your appointment.
Telephone access to Doctors
Doctors in this practice are unable to take calls from patients. It is best to book an appointment to discuss your health issue with the doctor in person. In an emergency, your call will always be put through to the on-duty Nurse as quickly as possible.
Obtaining results of any tests or procedures
These are best discussed in a follow-up consultation with your Doctor to ensure that proper medical care, review of your condition and a re-examination is completed. Results will NOT be given over the phone, because of lack of confidentiality, our inability to properly reassess your condition, and the potential for misunderstanding.
The South Street Medical Centre practice is committed to preventative care. Your Doctor will seek your permission to be included in our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or the receptionist know. We encourage self-responsibility in your health.
Management of your personal health information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 10 National Privacy Principles available at http://www.privacy.gov.au/health/index.html.
If you have a problem with South Street Medical Centre we would like to hear about it. Please feel free to talk to your Doctor or the receptionist about it, or you may prefer to write to us or use our suggestion box. We will always take your concerns, suggestions and complaints seriously.
Alternatively, you may write directly to:
Office of Health Review
GPO Box B61
Perth WA 6838
Phone: 1800 813 583